Q1: I didn’t receive my login details. What do I do?
Use Request Portal Access to get set up, or contact Support. 

Q2: Can I manage all my policies here?
This portal currently supports Motor and Fire policies.

Q3: How long after payment can I download my Certificate?
Once payment is confirmed by Assuria, you’ll be notified by email and your certificate will be available in the portal.

Q4: Are renewal reminders sent?
Yes. Reminders are sent out via WhatsApp. 

Q5: What documents should I attach to a claim?
Photos, police report (if applicable), invoices/estimates, and any other relevant supporting files.

Q6: I forgot my password.
Click Forgot Password on the login page to reset through your registered email, or contact Support.

Q: My insurance policy has two policyholders. Can both of us create a Portal account using the same policy number?
A: No. Only the account holder (the person listed as the main policyholder) can create a Portal account using that policy number. The system uses the account holder’s information to verify and create access.

If the second policyholder also has another policy where they are listed as the account holder, they can create their own Portal account using that policy number. Once logged in, they will be able to manage all other policies under their name.

Q7: Will I get updates on my claim?
Yes—check your claim timeline in the portal. You may also receive email requests for additional information.